Refund & Returns Policy

At Vitamex, we strive for customer satisfaction. If you are not completely satisfied with your purchase, we offer a hassle-free 30-day return policy. Please read the details below to ensure a smooth return process.

Eligibility for Returns

• Items must be unused, unopened, and in their original packaging.
• Returns must be requested within 30 days of the delivery date.
• Proof of purchase is required for all returns.

How to Initiate a Return

1. Contact our support team at support@vitamex.co.uk or call +44 74 2676 7255 to request a return.
2. Our team will provide return instructions, including the return address.
3. Securely pack the item and ship it back to us using a trackable shipping service.

Refunds & Processing Time

• Once we receive the returned item, we will inspect it and process the refund within 5-7 business days.
• Refunds will be issued to the original payment method.
• Shipping fees are non-refundable unless the return is due to a mistake on our part.

Non-Returnable Items

For health and safety reasons, we do not accept returns on opened or used supplement products.

Exchanges

If you received a damaged or incorrect item, please contact us immediately for a replacement.

For any return-related queries, feel free to reach out to us. Thank you for shopping with Vitamex!